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May 12, 2021

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9-1-1 dispatch centers in Boulder County enhance services and emergency notification with Smart911

Public safety officials encourage people to sign up for a free service that provides emergency responders with more information in the event of an emergency

Boulder County, Colo. - Public safety officials encourage Boulder County individuals and families to sign up for a free service that provides emergency responders with more information in the event of an emergency.

Smart911 allows people to create a Safety Profile for their household at or on the Smart911 app that includes any information they want 9-1-1 and first responders to have in the event of an emergency. When a person makes an emergency call, their safety profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right first responders to the right location with the right information.

With Smart911, individuals can link both homes and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a safety profile. All information is optional, and the citizen has the ability to choose what details they would like to include.

This new safety feature is available for any incoming 9-1-1 call that is received by one of the four 9-1-1 communication centers that operate in Boulder County, including: Boulder County Sheriff’s Office, City of Boulder, City of Longmont and University of Colorado Police Department.

“The benefits of this information on a 9-1-1 call from a cell phone are immeasurable,” said Sheriff Joe Pelle, “Cell phones do not provide an address to the 9-1-1 call taker. The safety profile can speak for you when you might be unable.”

Individuals are encouraged to create their safety profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

The Smart911 app provides greater access to the lifesaving benefits of Smart911 and targeted location-based alerts to all individuals. The Smart911 app is available on the Apple Store or Google Play.