Question: What is an EBT card?
Answer: EBT stands for Electronic Benefits Transfer. An EBT card, also known as the Colorado Quest card, allows SNAP (Supplemental Nutrition Assistance) benefits and some cash assistance funds to be electronically transferred for use. It looks like a credit or bank card and can be used at any authorized store across the country that has the EBT or Quest card logo. In Colorado, SNAP benefits are only issued on an EBT card. Cash benefits are distributed either to the EBT card, a personal bank account, or to a prepaid card via direct deposit. EBT card funds are accessed by using a personal identification number (PIN) set by the cardholder.
Question: How do I use my EBT card?
Answer: Visit the Boulder County EBT Card webpage to learn more about how to use your EBT card.
Question: What should I do if my EBT card is lost, stolen, or damaged?
Answer: If your EBT card is lost, stolen or damaged, call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 — TTY) to report it and order a new card. This is an automated number that will request your 16-digit card number; if you do not have the card number, hold on the line for additional options. Save the EBT Customer Service number to your phone contacts, as it can be useful in the future if you need to order a replacement and check your balance.
If you misplaced your EBT card and want time to look for it, you can freeze your EBT card to prevent new purchases, PIN changes and ATM transactions. You can freeze and unfreeze your card at any time by:
If you cannot locate the card:
- Call EBT Customer Service at 1.888.328.2656 (1.800.659.2656 — TTY) to order a replacement card; or
- Contact your local county office to obtain a replacement card
Question: How do I protect my benefits from EBT scams?
Answer: Phishing, smishing and vishing are all methods of fraud that differ in how scammers contact you. Their main goal is to steal personal details or account information.
- Phishing targets individuals via email or direct messages.
- Smishing is a form of phishing that targets individuals specifically via SMS/text message.
- Vishing targets individuals through phone, robocall, voicemail, voice over internet protocol (VoIP).
For example, you might receive a communication stating that your EBT card has been deactivated and in order to reactivate your card you must provide your 16-digit card number and PIN. The PIN is what protects the benefits on your EBT card. You should never share your PIN information with anyone.
If there is ever a question about if a text, an email, a letter, or a phone call is a scam, assume that it is and do not respond with any personal information. The state, Boulder County, and our EBT vendor, FIS, would never send communications requesting that you provide personal information such as your card number and PIN.