Boulder County Communications serves as the critical communication hub between our communities and emergency responders, ensuring rapid assistance during crises. Staffed by trained Emergency Communications Specialists (ECS), the center operates around the clock, handling 911, text-to-911, and non-emergency calls while coordinating police, fire, emergency medical services and search & rescue responses across Boulder County. Utilizing advanced technology and precise protocols, ECS’s assess emergencies, provide life-saving instructions, and dispatch the appropriate public safety response agencies to those in need.
9-1-1 Services
We provide 9-1-1 and non-emergency call handling, along with public safety dispatch services for Unincorporated Boulder County, Erie, Louisville, Lafayette, Lyons, Jamestown, Nederland, Superior and Ward.
Our Center is one of four Public Safety Answering Points (PSAP’s) in the county. All 4 dispatch centers manage the response for incidents using a Central Square computer aided dispatch (CAD) and Intrado Viper phone system. When a 911 call is received that necessitates an EMS response, our ECSs utilize standardized protocols and software to provide Emergency Medical Dispatching (EMD) instructions. This program allows our certified ECSs to ask pertinent questions that assist the patient and enhance information for emergency responders.
Radio communications are handled through a combination of a local VHF infrastructure and a 700/800 MHz digitally trunked system that is managed by the State of Colorado. This hybrid approach allows for a wide range of coverage within our mountains and flatland areas. It also provides system resiliency and interoperability between neighboring agencies that may respond from other parts of the state for large incidents.
