The Motor Vehicle Division titles and registers motor vehicles, issues disability placards, and renews vehicle registrations for Boulder County residents. Contact the Motor Vehicle Division at 303-413-7710 or complete this online contact form.
Division Goals
Model what a visit to a Motor Vehicle office should look like:
- Modernize check-in and wait time process for the public.
- Influence the Colorado Department of Revenue to modernize Division of Motor Vehicle functions.
Program Highlights (updated early every year to reflect prior year accomplishments)
In 2023, the Motor Vehicle Division witnessed notable enhancements in its commitment to delivering optimal public service. The adoption of an appointments-only service model represents a significant leap forward, strategically designed to alleviate wait times and offer the public a more organized and efficient experience. This approach not only reduces the inconvenience of waiting but also provides individuals with specific appointment times, allowing for better planning and utilization of their time. By embracing this model, the service aims to enhance the overall customer experience, promoting convenience, and aligning with a customer-centric approach that values individuals’ time and schedules. Simultaneously, an upgraded queuing system was implemented, enabling individuals to check in conveniently via their cell phones. This not only streamlined the process but also facilitated more efficient communication with the public regarding their appointments. Notably, the new system accommodates messaging in both English and Spanish languages.
Sample of Recent Reviews
“Best DMV experience in my life of 20+ years going to them. Keep doing what you’re doing!!!”
“They did quite an exceptional job assisting me in getting my disabled veteran plates! They went above and beyond! I super appreciated their help and courtesy.”
“The appointment scheduling online was easy and fast and the online check-in process once I arrived was seamless.”
“I so appreciate the new appointment system! It made this the smoothest and best experience I’ve had at the DMV.”
“They could easily have sent me away, but instead they got someone in Boulder on the phone and had them process my registration right there. 30 mins later I was holding plates and on my way. Helpful!”
“Awesome experience and wonderful staff! Everyone there went out of their way to make sure I had all the information I needed. I am so grateful!”