Communications

When to Call 9-1-1

• To report an in-progress crime
• To extinguish a fire or report visible smoke
• To save a life
• You need urgent response from Police, Fire, Ambulance or Search & Rescue

When to call Boulder County Non-Emergency – 303-441-4444

• Report a non-life threatening crime or incident
• Auto theft not currently being witnessed or heard
• Speak to a deputy/officer about an open case
• Noise complaints
• Barking dogs
• Domesticated animal concerns
• Parking complaints

Boulder County Communications

Boulder County Communications is located adjacent to the Boulder County Jail overlooking the foothills and City of Boulder. Available 24 hours a day – 7 days a week, our staff are here to assist citizens and dispatch law enforcement, fire, medical and search & rescue throughout Boulder County. We provide 9-1-1 and non-emergency call answering for numerous communities such as: Unincorporated Boulder County, Eldorado Springs, Erie, Louisville, Lafayette, Lyons, Jamestown, Nederland, Niwot, Superior and Ward.

Boulder County Communications is staffed by:

• • 24 Full-Time Dispatchers
  • 3-4 Hourly Dispatchers
  • 6 Supervisors
  • Communications Director
  • Support Services Division Chief
  • 2 Administrative personnel
  • CAD System Administrator
  • 1 Geographic Information Systems Specialist
  • 1 dedicated employee for Emergency Medical Dispatch (EMD) Quality Assurance (QA)
  • 2 Radio Technicians
  • Technical Radio System Supervisor
  • Additional support is provided by our Sheriff Computer Support group

  Our Center is one of four Public Safety Answering Points (PSAP’s) in our county. We moved into a new building in August of 2008, after spending many years in a joint facility with City of Boulder Police and Fire Communications. All 4 dispatch centers in Boulder County manage the response for incidents with a hosted Tri-Tech computer aided dispatch (CAD) system. We also share a hosted Viper phone network for receiving and making phone emergency and non-emergency calls. When a 911 call is received that necessitates an EMS response, our dispatchers use ProQA software to provide Emergency Medical Dispatching (EMD) instructions. This program allows our IAEMD certified dispatchers to ask pertinent questions that assist the patient and enhance information for emergency responders.

  All radio communications are handled through a combination of a local VHF infrastructure and a 700/800 MHz digitally trunked system. This hybrid approach allows for a wide range of coverage within our mountains and flatland areas. It also provides interoperability between neighboring agencies that may respond from other parts of the state for large incidents.