Adult Protection Services
Adult Protection & Senior Services

Adult Protection Services

Boulder County Adult Protection Services (APS) helps protect at-risk adults. We look into reports of abuse, neglect, or self-neglect. We also help connect people to services that can improve their health and safety.

Who is an at-risk adult?

An at-risk adult is someone age 18 or older who cannot meet their basic needs for health, safety, or well-being — or find the help they need on their own.

An at-risk adult is also someone who cannot make safe or informed decisions.

APS Investigates:

  • Physical or sexual abuse
  • Neglect by a caregiver
  • Financial exploitation
  • Self-neglect (when someone can’t or doesn’t take care of their basic needs)
  • Other harmful acts

What We Do

When someone is an at-risk adult and being mistreated, we work with them to see what help they want and need. If desired, we can connect them to services to help them be safe. With permission, we work with health care providers, family members, community programs, and other supports when it’s safe and appropriate.

We also respect every adult’s right to make their own choices about how they live and what sort of help they want. We always keep information private. We provide only the level of help that the person wants and needs.

Who Should Report Mistreatment?

Mandatory reporters are a class of professionals who are required by law to report suspected abuse, neglect, or exploitation of at-risk adults. Mandated reporters must call the police or APS where the adult lives.

Anyone who has concerns about an at-risk adult who might be unsafe or being mistreated is encouraged to make a report. You can call APS or your local police department to make a report.

How to Make a Report

To report suspected abuse, neglect, or exploitation of an at-risk adult, call 303-441-1309. APS screeners are available 24/7 to take your call. APS will not tell the at-risk adult that it was you that called.

APS is not an emergency service. If someone needs help right now, call 911.

To learn more, visit the Colorado Department of Human Services’ Adult Protective Services website.

Contact Us

Human Services

Phone: 303-441-1000
TTY: 1-800-659-3656
Fax: 303-441-1523
Submit a question

Mailing Address
P.O. Box 471
Boulder, CO 80306

Boulder Location

3460 Broadway, Boulder
Fax: 720-564-2283
Hours: 8 a.m. - 4:30 p.m. Monday/Wednesday/Friday

Longmont Location

515 Coffman St., Longmont
Hours: 8 a.m. - 4:30 p.m.
Monday-Friday

Lafayette Location

1755 S. Public Road, Lafayette
Hours: 8 a.m. - 4:30 p.m.
Tuesday/Thursday
Closed 1-2 p.m. for lunch.

Human Services website

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