Smart911

Smart911 is a service that allows residents to create a free Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, Smart911 provides details that could impact response the second an emergency call is placed, which could be the difference between life and death.

How can I sign up?

You can sign up for Smart911 at Smart911.com or download the Smart911 App on the Apple Store or Google Play and create a Safety Profile for your household to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will display automatically on the 9-1-1 call taker’s screen only when you make an emergency call. It’s private and secure and you control what information is in your profile. These details can save seconds or even minutes during an emergency.

Share information with 9-1-1 dispatchers before an emergency.

People and Household Information. You can add key information about members of your household that would help anyone you care for in the event of an emergency, whether the call is from the home or any mobile phone.
Medical Information. No matter where you or your loved ones are, you can always have peace of mind that responders will know any critical medical condition and how to help before they even arrive.
Address and Location Info. Giving responders visual details on an emergency location helps facilitate faster response, as does information on access points like hidden driveways or gate codes.
Other Info. You can also add as much or as little information about your vehicles, pets, service animals, along with any specific notes that you would want responders to know.

Frequently Asked Questions

Q. Is Smart 911 available in my area?

A. Smart911 is active in areas all over the United States including Boulder County, Broomfield, Westminster, Denver and Jefferson County locally. Although it is a nationwide service, it is not available in every municipality yet. That said, many factors that play into routing a 9-1-1 call, specifically from a cell phone, so it is possible that a call placed from an area that utilizes Smart911 will be routed to a 9-1-1 call center that is not enabled with Smart911. You can check Smart911’s availability in your area here.

Q. How long will my information remain available to Smart911?

A. Your information will remain in Smart911 until you delete your account. However, your Safety Profile is only active and available to 9-1-1 for six months after you log in to your account. If your account does not show activity by way of logging in for a period over 6 months your Safety Profile will be suspended and no information will be delivered to 9-1-1. You can reactivate your account simply by logging in and using your user id and password.

Q. How can I control who sees my Smart911 information?

A. Your Safety Profile will only be displayed to a 9-1-1 call taker if you place a 9-1-1 call from a phone confirmed with your Smart911 account, and the 9-1-1 center receiving your call participates in the Smart911 program. You are in full control of the information you enter and the phone numbers you choose to associate with your Safety Profile.

You can change your sharing preferences and Smart911 Safety Profile content at any time by logging into your Smart911 account and clicking on settings.

Q. Is my information kept private?

A. Yes. Your privacy is important to us. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1.

Q. Will Smart911 sell my email address or spam me?

A. No. Smart911 will not sell your email address to any person or company. Smart911 will only use your email address to keep you informed of important information related to the Smart911 service and your Safety Profile.

Q. What information is provided to the 9-1-1 operator?

A. All of the information you enter(ed) within your Safety Profile is displayed to the 9-1-1 operator when you call 9-1-1.

Q. What if I received a notification that my number is no longer registered?

A. This can occur if a separate account is created for a different member of the same household, or when a person who shares a number creates a second account. In these situations, it is recommended that instead of creating a separate account, you should create a second person profile within the same account. Note there is no limit on the number of people, addresses or phone numbers that can be registered within a single account.

Q. Who pays for my Smart 911 service?

A. Smart911 service is free to all citizens. Services are paid for by public agencies ensuring free and equal access to all citizens of the community.

Q. How do I cancel my account?

A. You can cancel your account by logging into your Safety Profile, selecting the settings tab and then clicking the “Remove Account” button. Cancellations are effective immediately.