Boulder County government offices closed Tuesday, Dec. 24 (at noon), and Wednesday, Dec. 25, for the Christmas holiday.

Adult Protection and Senior Services
Adult Protection & Senior Services

Adult Protection and Senior Services

Adult Protective Services (APS)

Boulder County Adult Protection Services is responsible for taking referrals, investigating allegations of mistreatment of at-risk adults, and completing assessments to determine appropriate services.

Who is considered to be an at-risk adult?

At-risk adults are persons aged 18 and older who are unable to provide or obtain services necessary for their health, safety, and welfare OR who lack the capacity to make or understand responsible decisions.

Types of Mistreatments

  • Self-Neglect
  • Caretaker Neglect
  • Physical or Sexual Abuse
  • Exploitation
  • Harmful Act

Mandated Reporting

Certain professions are considered mandated reporters and are required by law to report the suspected mistreatment (abuse, neglect, exploitation) of at-risk adults. Mandated Reporters must report to the law enforcement agency where the at-risk adult resides. While not required by law, mandated reporters are also encouraged to make a report directly to APS.

You can find more information about mandatory reporting and an online training here.

All others are urged reporters, meaning they are urged to make reports of suspect mistreatment. Those reporters can also call law enforcement to make a report, or they may call APS screening directly.

To report suspect mistreatment of an at-risk adult, call 303-441-1309. Screeners are available 24/7 to take your call.

APS must respect the at-risk adult’s right to self-determination and to consent to services.

Please know that APS is not an emergency service. If there is an immediate concern for health, safety or welfare, please call 9-1-1.

Visit the Colorado Department of Human Services’ Adult Protective Services website for more information.

Physical Abuse

Physical abuse refers to the intentional infliction of injury or physical mistreatment, including: slapping, pinching, choking, kicking, shoving, inappropriate use of drugs, and/or physical restraints.

Sexual Abuse

Sexual abuse is any non-consensual sexual contact. Sexual abuse includes:
Unwanted touching, rape, sodomy, coerced nudity, and sexually explicit photography.

Note: Any sexual contact between a facility staff person (those working in nursing homes, adult family homes, boarding homes, or supportive living facilities) and a vulnerable adult is considered nonconsensual.

Exploitation or Financial Exploitation

Exploitation involves taking advantage of a vulnerable adult by making them do things for the benefit of others. Financial exploitation is the illegal or improper use of a vulnerable adult’s property, resources, or income for someone else’s gain.

Examples of exploitation include:

  • An adult relative living in the home of a vulnerable adult without contributing to household expenses.
  • An unexplained sudden transfer of assets to a family member or someone outside the family.

Mental or Emotional Abuse

Mental or emotional abuse involves deliberate actions or lack of action that cause mental or verbal harm. Mental abuse can include: intimidation, coercion, ridicule, harassment, treating an adult like a child, isolating an adult from family, friends, or regular activities, using silence to control behavior, and yelling or swearing that causes mental distress.

Neglect or Self-Neglect

Neglect or self-neglect means a vulnerable adult is deprived of the care needed for their physical or mental health, either by themselves or someone else. This does not apply to a competent person who chooses to live in a way that might be unsafe or unhealthy.

Neglect or self-neglect includes: Untreated or poorly managed medical conditions, poor personal hygiene, unsafe living conditions (like having no heat), unsanitary living quarters (such as having no toilet), lack of appropriate clothing, lack of necessary medical aids, and not taking medications as prescribed.

Abandonment

Abandonment means leaving a vulnerable adult without access to the food, clothing, shelter, or health care they need. An example of abandonment is a caregiver leaving the person alone in a public place or in their own home.

Contact Us

Human Services

Phone: 303-441-1000
TTY: 1-800-659-3656
Fax: 303-441-1523
Submit a question

Mailing Address
P.O. Box 471
Boulder, CO 80306

Boulder Location

3460 Broadway
Map and Directions Boulder Location

Fax: 720-564-2283
Hours: 8 a.m. to 4:30 p.m. Monday/Wednesday/Friday
Issuance Closed 1-2 p.m. for lunch.

Longmont Location

515 Coffman St.
Map and Directions Longmont Location
Hours: 8 a.m. to 4:30 p.m.
Monday-Friday
Issuance Closed 1-2 p.m. for lunch.

Lafayette Location

1755 S. Public Road, Lafayette
Map and Directions Lafayette Location
Hours: 8 a.m. to 4:30 p.m.
Tuesday/Thursday
Closed 1-2 p.m. for lunch.

Housing & Human Services website

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